When you or a family member has a health problem or concern, you have options for how to get help.
The 24/7 Nurseline* may help you identify your medical care options. The service is free, and nurses are available at 800-973-6329 to answer your health questions 24 hours a day, seven days a week. Spanish-speaking nurses are also available.
If you decide you need a doctor’s care, Virtual Visits may provide another option for 24/7 care without leaving home. Powered by MDLIVE®,** this service is also available 24 hours a day, seven days a week. The wait time may be less than 10 minutes. Virtual Visits count as doctor visits, so you may owe a copay for this service.
Virtual Visits board-certified, independently contracted physicians are available whether you’re at home or traveling. MDLIVE doctors can help with a range of issues, such as:
- Sinus infections
- Ear problems
- Child behavior/learning issues
Note that MDLIVE doctors cannot address illnesses or injuries that may require a physical examination or test (for example, sprains, strains, animal bites, X-rays, stitches, back pain, vaccinations and so forth).
Get Started with MDLIVE
If your plan includes Virtual Visits, you will need to register for the service.
To access Virtual Visits through the MDLIVE website, visit members.MDLIVE.com/bcbsnm.**
To register, you’ll need to provide:
- Your first and last name
- Your date of birth
- Your member ID number (you’ll find it on your member ID card)
Once you’re registered and logged in, you can choose a doctor for a video chat.***
You can also access Virtual Visits through Blue Access for MembersSM (BAMSM):
- Log in to BAM.
- Click on the My Coverage tab to make sure you have the Virtual Visits benefit.
- Select the Virtual Visits link in the My Coverage Benefits box.
- Meet with the next available professional or make an appointment for a virtual visit.
To access Virtual Visits on your mobile device, download the MDLIVE app from the App StoreSM or Google PlayTM. Then open the app, choose an MDLIVE doctor and chat with the doctor from your mobile device.
*24/7 Nurseline is not a substitute for a doctor’s care. Talk to your doctor about any health questions or concerns. 24/7 Nurseline may not be available to all members.
**Virtual Visits, Powered by MDLIVE, may not be available on all plans. Access to certain transparency products may not be available on all plans. MDLIVE is not an insurance product nor a prescription fulfillment warehouse. MDLIVE operates subject to state regulations and may not be available in certain states. MDLIVE does not guarantee that a prescription will be written. MDLIVE does not prescribe DEA-controlled substances, non-therapeutic drugs and certain other drugs that may be harmful because of their potential for abuse. MDLIVE physicians reserve the right to deny care for potential misuse of services.
***Internet/Wi-Fi connection is needed for computer access. Data charges may apply when using a tablet or smartphone. Check phone carrier’s plan for details. Non-emergency medical service in New Mexico is limited to interactive audio/video (video only), along with the ability to prescribe. Behavioral health service is limited to interactive audio/video (video only), along with the ability to prescribe in all states. Service availability depends on location at the time of consultation.
MDLIVE, an independent company, provides virtual visit services for Blue Cross and Blue Shield of New Mexico. MDLIVE operates and administers the virtual visit program and is solely responsible for its operations and that of its contracted providers.
MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission.
Blue Cross®, Blue Shield® and the Cross and Shield Symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans.